WHAT IS A CENTRAL RESERVATION SYSTEM?
A central reservation system is a type of system designed for those working in the hospitality
industry. It is also known as CRS. It
is a computerized system that used to book travel arrangements for guests, used
for the distribution and storage of information in resorts, hotels and host of
lodging facilities.Implementing a CRS can help hotels to stay on top of
trends.It helps to find out when busy season occurs and check out when guests
book less often.
Information
commonly stored in a CRS:
Room Rates
Room Allotments
Room availability
Reservation information
Room Types
Generic hotel
information (address, phone number, fax number)
Geocode information
Nearby IATA cities and
airports
Room and hotel features
On-site or nearby
restaurants, bars, attractions, and recreational activities
Hotel cancellation,
deposit, and minimum stay information
HOW
THE SYSTEM WORKS
These systems contains one
main computer terminal that is used and shared by the employees in the company.
Developers creates a remote access version that allows workers to access the
same details from across the office and even across cities, states and
countries. Information can be seen on the screen when a traveler books a flight,
hotel room or even rental car.One can know the travel dates, the cost of the
booking, the traveler’s payment details and even any special requests the
traveler had by using CRS. Changes can be made related to booking and all.
BENEFITS
OF CRS
Track of reservations can
easily keep by using CRS was one of the major benefits. It help to feel
confident that never lose the reservation as the guest can book tables, rooms,
cars or other things months ahead of time.It also allows to track special
requests from guests in the hotel such as food allergies they have or certain
rooms they need. Other advantages may include helping hotel to change content like
the products current available and the rates charged so travelers get the
option to book with the best price of the hotel.By using CRS customer
satisfaction can be tracked. Revenue managers use
CRS information to perform critical tasks like examine booking patterns,
fluctuate
and manipulate room rates,forecast revenue opportunities, watch
market trends etc.
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